Family Tree Maker

Family Tree Maker by Ancestry.com - The #1 Selling Family Tree Program


Family Tree Maker 2009 - Program Updates Help
Are you having trouble installing the new update? Help is on the way!

Do you already have the latest update?

If your Family Tree Maker 2009 version number is lower than 18.0.0.307 you will need to install the latest update. To check your Family Tree Maker 2009 version number:

  1. Open Family Tree Maker 2009
  2. Click the "Help" menu item at the top of the program
  3. Click "About Family Tree Maker…"
  4. On the Product Information tab there is a version number. If the version number is lower than 18.0.0.307 you need to install the latest update.

Auto-installation

Most users will be able to install the latest update automatically. To do so:

  1. Connect to the Internet.
  2. Start Family Tree Maker 2009.
  3. You should receive a notification that an update is available. Click the "Update" button.
  4. Run the .exe file.

Microsoft Windows Vista and Windows 7 users may need to complete the following additional steps to auto-install the update

  1. Close Family Tree Maker if it is open.
  2. Right-click the shortcut for Family Tree Maker 2009 and select "Run as administrator."
  3. You will be asked to confirm that FTM.exe should have rights to access the computer. Click "Allow."
  4. The notification that an update is available should appear at this time. If not, please complete the remaining steps listed below.
    1. Click the "Help" menu item at the top of the program.
    2. Click "Check for Updates…"
    3. The program will check for an update and notify you if one is available.
  5. If no notification is displayed and your product version number is not 18.0.0.307 then please do a manual install as described below

To manually install the service pack

If you do not receive an update notification and you are not running version number 18.0.0.307, you will need to manually install the latest update.

  1. Confirm what version of Family Tree Maker you are running by following the steps listed under “Do you already have the latest update”
  2. Close Family Tree Maker
  3. If your installed version of Family Tree Maker 2009 is Version: 18.0.0.86, download the patch here (.zip or .exe)
  4. If your installed version of Family Tree Maker 2009 is Version: 18.0.0.94, download the patch here (.zip or .exe) (this must be patched to 18.0.0.305, then to 18.0.0.307)
  5. If your installed version of Family Tree Maker 2009 is Version: 18.0.0.95, download the patch here (.zip or .exe)
  6. If your installed version of Family Tree Maker 2009 is Version: 18.0.0.305, download the patch here (.zip or .exe)
  7. Unzip the file (if the .zip file is downloaded)
  8. Run the .exe file
Please note: When installing the executable patch, you may be asked to locate the file to patch. You can select either the Family Tree Maker shortcut located on the desktop or the ftm.exe file which should be located in the C:\Program Files\Family Tree Maker 2009 folder.

To verify that the update worked do the following

  1. Open Family Tree Maker 2009
  2. Click the "Help" menu item at the top of the program
  3. Click "About Family Tree Maker…"
  4. On the Product Information tab there is a version number. If the update was successful the version number will be 18.0.0.307
  5. If no notification is displayed and your product version number is not 18.0.0.307 then please do a manual install as described above
Technical support is also available. See our contact page for support options.